This week I had the honor of speaking with Joel Peterson, Chairman of the Board of JetBlue Airways and author of the book The 10 Laws of Trust. We were both being interviewed on a business builder radio show in Scranton, Pennsylvania. I was speaking about engagement, then Joel called in a talked about his…
Category: Soft Skills
Time Out!
What’s on your summer reading list? I find people’s perceptions of outwardly successful people to be really interesting. It’s as if they were born at age 50 with a seven figure income and a net worth approaching a billion dollars, and we actually think how lucky they were. I have discovered there are exceptions and…
Three Reasons to Make Mentoring a Priority
Who is your all-time favorite teacher? Most likely, it was someone who took a sincere interest in you and cared deeply about you. This mentor understood your goals and dreams, and did everything possible to help you attain them. You probably still remember his or her wise adages which you apply in your current professional…
4 Common Pitfalls to Avoid When Engaging a Multi-Generational Workforce
The rise of technology and Internet access have forced massive change in the workplace. But perhaps it’s the Millennial worker that has caused the most tension in the workplace. The generational divide at work has never been deeper and more daunting than it is today. Here are today’s most relevant challenges with engaging a multi-generational…
Time Out
Creating a growth mindset. Coaching on the west coast this week with an executive who is clearly caught in a fixed or scarcity mindset. At age 60, he is working harder than ever because he claims he “loves” his job. No one else can do it like him, so he has a team of gofers…
Time Out!
Leadership mindsets are a fascinating study. Here are the top three executive mindsets I have recently been studying: Victim mindset to Creative mindset Fixed mindset to Growth mindset Scarcity mindset to Abundant mindset I understand that most of you believe you have a creative, growth, and abundant mindset. So did I until I realized…
Time Out!
When was the last time someone asked you why you are so excited to be in the business you are in? If someone asked you today, how would you answer? I was asked this question on Friday and then asked to speak about it in Boston next week at our summer International Dale Carnegie Franchisee…
Time Out!
I was informed today that the new 2017 car I will be leasing will not permit me to drive outside the lines of my lane. In fact, when necessary, it will accelerate, slow down, or stop for me, depending on what is happening in front the car. Who knows, maybe my wife will feel safe…
Three Ways to Make a Positive First Impression
Dale Carnegie said, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Whether meeting new customers, employers, prospects or team members, it is critical to make a positive, memorable first impression. The latest research shows you only have a tenth of a second to make a first…
Time Out!
Negative stress and excessive worry lead to all the wrong things in life. Without question, stress affects what we think, which drives what we feel. This, in turn, controls our behaviors, which directly influences our outcomes and goals. When we’re stressed, it’s no wonder we make poor business decisions, sabotage our marriages, create challenges with…