In the fast-paced world of business, understanding and addressing your client’s pain points is essential for building long-lasting relationships and ensuring customer satisfaction. Pain points are the issues, concerns, or challenges that your customers experience in their interactions with your products, services, or your company as a whole. These can include everything from logistical problems,…
Most consumers in America today have similar buying habits. Before you try out a new restaurant in town or buy that new raved-about product online, you typically look around to see what other people have to say—no one wants to waste money on something that doesn’t live up to the hype. So first, you ask…
When it comes to selling, it’s important to remember that it isn’t about your end goal or your sales quota. It’s about others and how you can serve them. It is easy to become blinded by the potential income a sales role can provide. But often, that same driving force can lead to your demise….
Born Josephine Esther Mentzer on July 1, 1906, Estee Lauder would go on to become one of the most influential businesswomen of the 1900’s. In fact, in 1998 she would be the only woman to make it onto Time Magazine’s list of the 20 most influential business geniuses of the 20th century. In addition to…
Thank you for making Dale Carnegie Training part of your self-improvement journey! In 2019 we published over fifty articles on public speaking, leadership, and soft skills, and the following five were the most popular amongst our readers. Stay tuned for 2020 and a whole new set of content that will help you to achieve your…
Founded only one year after Dale Carnegie wrote his best selling book How To Win Friends and Influence People, John Deere is an iconic brand with a firm hold on the agriculture, lawn care, and heavy machinery industries. But even long-standing companies with a loyal following feel the need to improve from time to time. …
While you likely understand what BRB means and can probably suss out the intent behind LMAO, the acronyms used in sales can be a lot less obvious. Even less obvious is how these strings of letters can actually impact your business. Read on to learn the meaning behind five integral sales acronyms, as well as…
When you want to grab someone’s attention, the best way to do so is by engaging them in conversation on a topic of their interest. Thanks to the internet and social media, it is easier than ever to learn about a person’s favorite sports team, hobby, or travel destination. From there you’re just a quick…
Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…
It’s a simple — but unfortunate — fact of life for a salesperson that we simply can’t close every deal. Sometimes the reason is plain, sometimes it isn’t, and sometimes you simply never hear back. It can be frustrating and disheartening, but don’t let these “lost” sales bring you down. “It is not a lost sale if…