How many times have you entered a room where you didn’t know anyone or stood in the corner waiting for someone to approach while you continually check your phone? Or, in your attempts to conquer your fear, you leap right into a conversation with a group of people, nervously chattering and rambling on (and on!)…
Author: Carla Sprague
Under-Promise, Over-Deliver
One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!…
Mind Over Matter
You’ve probably heard the term, “Mind Over Matter” many times in regards to pushing through difficulties, accomplishing goals, and getting your desired outcome. Perhaps, if you’re like me, you’ve almost used it as a “no pain, no gain” kind of mantra. Seems kind of intense and almost harsh, doesn’t it? Interestingly enough, Mary Vinnedge wrote…
“Born Leader”? Think Again!
At Dale Carnegie, we believe that by working hard on personal and professional development, you can be taught how to be a good leader. Leadership is about how to connect, communicate and collaborate with the people around you. These are skills, and while they may come easier to one person over another, skills, by definition,…
R-E-S-P-E-C-T – Find Out What It Means…
We’ve all heard the Aretha Franklin song about Respect – and quite frankly, the respect she’s looking for is something we all desire. Hence why the song lives on through the decades. Respect is an issue that can build up or tear down relationships, friendships, and even businesses. Often on the heels of respect is…
You’re only as strong as your biggest weakness
Being a leader is about exemplifying the values and activities that inspire and encourage others to action. At Dale Carnegie, we are based on the truth of one man’s belief in the power of self-improvement. One of the best ways to promote and encourage self-improvement is to face your biggest weaknesses. In the Inc. article…
5 Quick Morning Tasks For Efficient Living
We talk a lot about how to be successful, be a good leader and make a change in the world and in your future. Dale Carnegie has left many wise messages on how to communicate, how to relate to people and how to create good habits. So with that in mind, it’s always intriguing to read what…
Working Less to Produce Better Results?
You’ve probably heard, “The key to success is not hard working but smart working.” Many of us (if we’re honest) find ourselves busy, but not necessarily more successful. Cammi Pham’s article on Business Insider highlights several key qualities that are keeping you from success. Most notably, napping, saying “No,” and asking for help! So what does this mean…
Employee Engagement Starts With…YOU
Rhett Power hits the all important nail on the head. If you’ve ever read a Dale Carnegie book, checked out a blog or attended a course, you might find one main concept that spans all content: we train you on you first. When Carnegie wrote his books and his training courses, the focus was on…
Networking: Dale Carnegie Style
If you’ve heard one thing in your professional career, more than anything else, it’s probably: Network, Network, Network. But, in fact, people rarely explained what that meant and how to effectively network. Hence the events where a bunch of people are milling around, passing out business cards, seeking their own agendas and trying to sell everyone…