One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!…
Category: Sales Skills
9 Quick e-Mail Etiquette Tips
Most people in business send and receive thousands of e-mails per year. While e-mail is a valuable business tool, you always have to ensure that you follow the proper etiquette. After all, e-mail is another extension of yourself, just as if you were writing a letter or meeting someone in person. Here are some tips…
Following Through with Your Customers
Some companies are having a very difficult time trying to overcome the obstacles presented by the challenging state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves. A great…
5 Sales Skills that Work!
Sales professionals here in Pennsylvania work hard every day. They move our economy and make things happen as we head into 2014 and brand new challenges and opportunities. Those salespeople in the middle of that grid can see the good and the bad and learn from real deals and customers. In order to promote success within sales…
6 Tips For Making A Strong First Impression
Regardless of our business, profession or career choice, we all must be salespeople to some degree—mostly in how we sell ourselves to others through first impressions. Unfortunately, one of the biggest mistakes most professionals make when they first meet someone is overselling themselves. With the exception of impromptu first impressions, scheduled first impressions like sales calls,…