Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…
Tag: Dale Carnegie
Dale Carnegie’s Advice for New College Grads
You step off the stage at convocation, your degree finally in hand after years of study and hard work, and suddenly you’ve got the whole world before you. From here your life can go in any direction you choose, and it’s up to you to make the most of it. As you set off into…
Soothing the Sting of a Lost Sale
It’s a simple — but unfortunate — fact of life for a salesperson that we simply can’t close every deal. Sometimes the reason is plain, sometimes it isn’t, and sometimes you simply never hear back. It can be frustrating and disheartening, but don’t let these “lost” sales bring you down. “It is not a lost sale if…
Marketing vs Advertising vs Sales
Today we’re going to break down three different aspects of the sales process. While often used interchangeably, marketing, advertising, and sales refer to three related, yet distinct, aspects of business. First, let’s take a look at each term individually, and then we’ll turn to how they work together to help build a successful business. Marketing This is the broadest…
Stories from the Classroom
Dale Carnegie knew that turning a lesson into a story was the best way to convince an audience of his ideas. While his easy-to-implement advice is the backbone of his best-selling books, the heart and soul of them are the tales of how his tactics have transformed lives. Although it has been 83 years since…
Is Facebook Messenger Appropriate for Communication with Colleagues?
In a world where work is never “off” and going unplugged feels like a luxury, it’s only natural that the lines between professional and informal communication become blurred. After all, if you’re already answering emails on the beach, it’s not a far stretch to send an inquiry to a coworker via Facebook Messenger. Before sending…
Keep A Disagreement From Becoming an Argument
In Dale Carnegie’s opinion, it is not possible to win an argument. In his eyes, if you lose it, well, you obviously lose it. But if you win it? Carnegie believes you’ve still lost. “Well suppose you triumph over the other man and shoot his argument full of holes and prove that he is non…
Four Ways Strong Friendships Benefit Your Health
We do much more than, ‘Get by with a little help from our friends,’ as sung by the world-famous Beatles and Joe Cocker. In the spirit of gratitude for friendship, here are four scientifically proven ways these social bonds positively impact our health and happiness. 1. Squash stress levels. Spending time with friends can help decrease your…
Maintain Relationships by Disagreeing Agreeably this Holiday Season
Think back to the last major conflict you encountered whether with a colleague, friend or family member. Were you able to handle differences of opinion effectively and maintain a peaceful environment? This can be extremely challenging, especially when “hot buttons” are pushed. Worse yet, when left unresolved, disagreements can waste enormous amounts of time and…
Time Out! The Servant Leader
Time Out! Many of you know I grew up on a farm in central Pennsylvania. While I chose early in life not to make agriculture my vocation, my sister, Audrey Gay Rodgers, did select agriculture — with a twist — for her life’s work. She has the Hameau Farm Camp for girls where every summer girls ages 8-14 experience…