In today’s complex business environment, more and more companies are focusing on soft skills to meet the demands of being both interconnected and flexible. Whereas hard skills encompass skills gained through education, certification, on-the-job training and similar programs, soft skills are interpersonal—people skills. Soft skills include the ability to manage and control your emotions, communication…
Tag: communication
Three Reasons Leadership Transparency Is Mission Critical
Believe it or not, employee distrust is pervasive as only half of employees believe their employer is open and upfront with them according to an American Psychological Association survey. Managers account for up to 70% of variance in employee engagement which is defined as the level at which employees are emotionally invested in, and focused on, creating value for their…