Communication has often been regarded as a soft skill – but is that really the case? If we think about it, communication is essential for, well, everything. Unfortunately, clear and effective communication often gets disrupted either through our delivery or in our listening when “life” gets in the way – enter heart-centered communication. Heart-centered communication…
Tag: communication
Why Dale Carnegie Trainers Will Never Wish You A Good Day
It is common to hear Dale Carnegie trainers advising others to “make it a great day!” but what exactly does this mean? The more common “have a nice day,” or the colloquial “have a good one!” are accepted as a standard parting in North America, implying that the speaker hopes the other party enjoys whatever…
Your Smile Is Your Superpower
Whether your smile shows off every single one of your teeth, is accompanied by a boisterous laugh, or is shy and reserved, its existence is doing good for your mind and body. According to Psychology Today, smiling releases endorphins that help to lower stress, heart rate, and blood pressure, while also lifting your mood. And this…
Body Language and Public Speaking
When it comes to public speaking, what you say can be easily overshadowed by how you say it. Even if you manage to write the perfect speech – one that is captivating and perfectly conveys your points with accessible language – it can all go to waste if your delivery doesn’t back up your words….
Is Facebook Messenger Appropriate for Communication with Colleagues?
In a world where work is never “off” and going unplugged feels like a luxury, it’s only natural that the lines between professional and informal communication become blurred. After all, if you’re already answering emails on the beach, it’s not a far stretch to send an inquiry to a coworker via Facebook Messenger. Before sending…
Keep A Disagreement From Becoming an Argument
In Dale Carnegie’s opinion, it is not possible to win an argument. In his eyes, if you lose it, well, you obviously lose it. But if you win it? Carnegie believes you’ve still lost. “Well suppose you triumph over the other man and shoot his argument full of holes and prove that he is non…
How to Write a Cold Email
You might remember the days when receiving an email was a novel experience that left you a little giddy. Or maybe email has been a common part of life for as long as you can remember. Either way, it’s not likely that you’re getting excited by another inbox notification in 2019. via GIPHY These days,…
Preparing to Negotiate: How To Bargain in the Business World
Negotiations are a common – nearly daily – practice in the workplace. You might want to convince your boss to let you work a more flexible schedule, or perhaps you need to make a deal to close a sale. Whatever the reason for negotiating, there are a few ways you can ready yourself for…
Mix-Up in Mexico City—Three Keys to Stellar Customer Service
My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the shuttle, Luis,…
Soft Skills for Success Series — #3 Impacts on Leadership
Today’s business leaders concur that soft skills are critical to fostering employee retention and creating a meaningful workplace culture, according to Deloitte’s 2016 Global Human Capital Trends report. Unlike hard skills which are gained through education, certification, on-the-job training, etc., soft skills are interpersonal such as communication skills, adaptability and the ability to manage and…