Time out! Do you have followers? Do you have the right followers? What I mean is followers who make a difference to your organization, to the communities in which they belong, and to the families in which they live. Almost 30 years ago as a young sales representative for Dale Carnegie, an owner of a…
Two Tactics to Improve Customer Engagement Levels
Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think about your…
The Servant Leader
I was working this week with a global vice president whose organization is facing 7% turnover. He met with his staff and asked the magic question: “In what ways can we…?” It took them 25 minutes to stop blaming and start thinking of possible solutions. Only then did ideas begin to flow: Change how we…
What’s Your Praise-to-Criticism Ratio?
Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic ratio” of…
Time Out! The Servant Leader
Goals. Please write, review, and/or rewrite your goals for 2018. Did you write them from the “Me” perspective or the “We” perspective? When we set our goals from the “We” perspective, we can be more helpful or useful to others to better serve them. Send me a note and let me know what your goals…
Five Steps to Achieving Your New Year Goals
Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according to StatisticBrain.com, follow these five steps to increase your odds of success. 1. Reflect on the past year. Before setting New Year goals, it’s wise to have a baseline by creating a ‘year in review.’ What did you accomplish…
This is our time…Right now! The Servant Leader
Overcoming odds, doing what others might believe is impossible, executing successfully, then telling the story is inspirational. Why? Because many of us get discouraged by what seems to be an impossible task as even those close to us have their doubts. This causes us to question ourselves and our abilities. For most of us, our…
It’s Time to Re-Work Your Work-Life Balance Beliefs
Do you ever feel that your life at work and at home, is all work? You may find yourself doing only the things you must do at work rather than spending time on something about which you are truly passionate—and then you get home and feel the same way. While this lifestyle may have purpose, it…
Four Ways Strong Friendships Benefit Your Health
We do much more than, ‘Get by with a little help from our friends,’ as sung by the world-famous Beatles and Joe Cocker. In the spirit of gratitude for friendship, here are four scientifically proven ways these social bonds positively impact our health and happiness. 1. Squash stress levels. Spending time with friends can help decrease your…
It’s the Most Wonderful Time—to Grow Your Network
If you’ve never seen the Pulitzer Prize and Tony award-winning best musical, How to Succeed in Business Without Really Trying, I highly recommend it. The hysterical Broadway hit centers on a former window- cleaner’s rise from the mail room to Vice President of Advertising thanks to some quick, key connections he makes on his very first day….