Listening is a crucial part of persuasion, influence, and good leadership in general. It’s also a basic building block of healthy personal relationships. But there are different levels of listening — from simply hearing words being said all the way to deep listening. So what’s the difference in listening and deep listening? Some refer to…
Tag: people skills
10 Tips for More Effective Email Communication
Email has been around now for a few decades, but some people still don’t seem to know how to use it effectively. It’s a crucial skill if you want to use your time efficiently, get projects done on time, and — quite frankly — if you want people to like communicating with you. In this…
Effective Communication: 5 Tips for Boosting This Essential Skill
Effective Communication. It might very well be the #1 soft skill you need to succeed. Think about it. When communication is poor, wires cross, tensions rise, and initiatives fail. We communicate daily with peers, direct reports, bosses, customers, friends, and partners. Doing it well means you get along better. It means you make more money,…
How to Be a World-Class Presenter
Does getting in front of an audience to deliver a speech seem daunting to you? You’re not alone in that feeling. Even the most experienced public speakers get nervous sometimes. But what separates a novice from a pro is laying the right groundwork. You see, even the professional speaker doesn’t just jump in front of…
How To Use The Asoh Defense
Dale Carnegie believed in the power of admitting one’s mistakes – believed so much, in fact, that this makes up his twelfth human relations principle: If you are wrong, admit it quickly and emphatically. Thirty-two years after the release of Carnegie’s seminal work, How To Win Friends and Influence People, this principle was put to…
Stories from the Classroom
Dale Carnegie knew that turning a lesson into a story was the best way to convince an audience of his ideas. While his easy-to-implement advice is the backbone of his best-selling books, the heart and soul of them are the tales of how his tactics have transformed lives. Although it has been 83 years since…
Preparing to Negotiate: How To Bargain in the Business World
Negotiations are a common – nearly daily – practice in the workplace. You might want to convince your boss to let you work a more flexible schedule, or perhaps you need to make a deal to close a sale. Whatever the reason for negotiating, there are a few ways you can ready yourself for…
Soft Skills for Success Series—#1 Controlling Negative Emotions
The formula for building successful teams was previously predicated on each member’s work experience and technical expertise in order to collectively execute a defined plan. Today, policy experts, trade groups, business coalitions and academics are citing soft skills as critical to both team and individual performance. In fact, a University of Michigan study revealed that soft skills training…
Four Ways to Conjure Confidence
Do you wish you felt more confident when speaking one-on-one or to a large group of people? If so, you aren’t alone. According to the Wall Street journal, public speaking is the #1 fear in America. Graduates of the Dale Carnegie Course for Effective Communications and Human Relations Skills for Success report that they are…