According to Cassell’s Dictionary of Slang, the expression ‘KEEP ON KEEPING ON,’ dates back to the 1910s. This adage is often used today, but is it really a sustainable strategy? Here are four career lessons you’ll be grateful to learn sooner rather than later. Regret robs your ability to enjoy the gift of the present moment. It’s…
Author: Liz Scavnicky Yaekle
Find Your State of Happiness Regardless of Where You Live
Last month WalletHub revealed its 2018 list of the Happiest States in America. The researchers examined all 50 states across 28 key metrics including, but not limited to, depression rate, sports participation rate and income growth. If you reside in Hawaii, Utah, Minnesota, North Dakota, or California, congratulations—you in live in one of the nation’s happiest states! …
Four Ways to Bounce Back from a Bad Job Interview
Have you ever left a job interview with a gut feeling that you completely blew it? Most people have and the natural response is a tall order of feelings of frustration, shame, disappointment and sometimes even—depression. Walking away to wallow and wish things had gone differently won’t benefit anyone. Instead, follow these four ways to…
Mix-Up in Mexico City—Three Keys to Stellar Customer Service
My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the shuttle, Luis,…
Three Reasons to Use—Not Lose! —Your Vacation Days
A whopping 67% of American employees are not taking all of their eligible time off according to a study by job site Glassdoor. In fact, the average U.S. employee (of those who receive vacation/paid time off) has only taken 54% of his or her eligible vacation time/paid time off in the past 12 months. When employees finally…
Trying to Get Promoted? Avoid These Mistakes!
As we get into the tail end of 2018, it’s common for people to reflect on their professional performance over the last nine months, and to double-down on reaching those goals that have yet to be attained. With such high stakes and pressure, it’s critical to prepare—and avoid the following six mistakes. Appearing needy and…
Four Networking Mistakes to Avoid No matter what industry you’re in, networking is critical to your overall success. Connecting with new people not only enables you to refine your interpersonal communication skills, but also to ultimately expand your professional opportunities. Here are four networking mistakes often made and how to avoid them. 1. Feeling too…
How To Transform Customers from Angry to Appreciative
Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
Six Sources of Stress and How to Squash Them
I once assumed that an ER doctor faces much more stress than my mailman, however this isn’t always necessarily true. According to the American Institute of Stress (AIS), the root causes of stress are highly subjective, citing the following factors as stress contributors: Personality: Different things impact people differently. You may thrive under pressure while it…
Overcome Obstacles in Three Steps
Despite our best efforts, everyone encounters challenges that seem insurmountable. Procrastinating, worrying or wishing the challenge never presented itself only wastes precious time. Instead, apply these three steps to overcome them. 1. Get out of your head. When presented with a challenge, the stress often feels all consuming which hinders your ability to think clearly and…