The holiday season brings about quality time with family, friends, and even coworkers. And while we should put time and effort into our relationships year-round, there is something magical about the holiday season that drives people to put extra time and effort into the meaningful relationships they have in their lives. Here are three ways…
‘Tis the season for crushing business goals and planning the upcoming year. As we approach the holiday season, life can get hectic. A time that’s intended for family, friends, and a slower pace of life can often feel like the complete opposite in the workplace. Here are three tips to ensure you keep gratitude and…
Employee appreciation should not be a once-a-year event. In fact, people who feel valued on the regular are less likely to leave their jobs. Putting some effort into recognizing your employees for the good jobs they are doing can help you reduce turnover, increase engagement, and just make your workplace a better place to be!…
Most of us are currently facing challenges that we didn’t expect. We had a vision for 2020, and it didn’t involve a global crisis. It’s easy to get stuck looking for who to blame, overwhelmed by anxiety and stress. However, if we can make a shift to reframe our perspective, we might just be able…
As a leader, it is imperatively important to offer your team consistent feedback – not only in times of improvement but also in times of praise. One of the largest complaints of employees is not hearing anything positive when they are doing their job well, only criticism when things are going wrong. Enter the constructive…
We talk a lot about what it takes to be a good leader, but what about the things leaders should be avoiding? The last thing any leader wants is for their team to think poorly of them, to be afraid of them, to complain about them at the water cooler — so how can you…
Most American employees have become accustomed to an automatic reply of, “thanks.” Unfortunately, such simple statements don’t bear much weight. In fact, only four percent of workers find these generic expressions of recognition memorable according to Globoforce. To truly demonstrate gratitude, words and actions must be deliberate and specific. Here are four reasons why Dale Carnegie’s 2ndHuman…
There are hundreds of ways to show appreciation for your customers this holiday season—even on a shoestring budget. Many businesses hold off until closer to mid-December to deliver gifts to clients, but Thanksgiving is also an ideal time to show them appreciation with gifts or notes of thanks. Here are four ways to apply Dale…
Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
It’s perplexing that the U.S. has never ranked in the top ten on the World Happiness Report given that it is one of the richest countries in the world. The rankings are based on data from the Gallup World Poll which uses the “Cantril ladder” metric. Citizens are asked to envision a ladder with their “best possible life”…