Dale Carnegie knew that turning a lesson into a story was the best way to convince an audience of his ideas. While his easy-to-implement advice is the backbone of his best-selling books, the heart and soul of them are the tales of how his tactics have transformed lives. Although it has been 83 years since…
We will often find ourselves making decisions and plans based on past experiences. Whether or not our predicted outcomes are logical or reasonable, we hold on to them because we have built ourselves a system of beliefs that we are convinced are true, and can only lead to one possible result. In some cases, these…
Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think about your…