EBook – Blog for Dale Carnegie Training Mid-Atlantic

Tips for Outstanding Customer Service

Posted on June 25, 2019June 25, 2019 by Lauren Hedges

Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…

[Infographic] The Importance of Employee Engagement

Posted on January 15, 2019February 5, 2019 by Lauren Hedges

Creating an atmosphere where employees feel engaged in their work can be tough. Everyone has different motivations, likes and dislikes, and expectations of themselves and their overall lives, so creating a workplace that caters to all of these needs can sometimes feel impossible. The challenge is so great for some that they simply choose to…