1. How to Cold Call & Build New Customers (#1 Worldwide)
2. Creating a Professional Demeanor
3. Management Skills for New Supervisors
4. Successful Public Speaking
5. Step Up to Leadership
6. Power Prospecting: Strategies to Increase Leaders & Customers
7. How to Turn Buying Objections into Selling Opportunities
8. How to Coach Employees to Maximum Achievement
9. How to Replace Workplace Negativity with Enthusiasm
10. Running Meetings that Actually Accomplish Something
Descriptions of Our “Top Ten” Training Topics
Listed below are descriptions of our Top Ten Training Topics followed by learning outcomes participants can expect from the program.
1. How to Cold Call & Build New Customers (#1 Worldwide)
Cold calling has never been tougher. As soon as the prospect figures out
you’re a salesperson the immediate responses are “no budget,” “we’re in a
purchasing freeze,” or “call me in six months if things are any better.” But we all
know that there is money available to buy if a prospect sees real value in the product
or service offered. The challenge is to get your value proposition in front of the
prospect in such a compelling way that you turn off the automatic “no” response.
During this interactive seminar, you will work with a trainer to take the stress out of
cold-calls, improve your hit ratio, and learn how to deliver your value statement.
Use power phrases to gain more appointments
Display poise and confidence when calling prospects
Apply proven strategies for building new business
Appeal to buyers’ needs, wants, and interests
Maintain a positive attitude toward cold calling
2. Creating a Professional Demeanor
This intensive, interactive two-day program will help you determine the image
you project. Are you hesitant or confident, shy, or assertive, controlled, or in
charge? Our expert coaches will help you build on your strengths and eliminate
weaknesses, enabling you to develop the winning attitude of a successful leader.
You’ll learn assertiveness techniques to help you stand up for yourself, say “no”
when necessary, and eliminate confusion over “who’s in charge.”
Replace shyness with confidence
Easily meet new people
Influence others to your point of view
Reduce your fear and self-consciousness
3. Management Skills for New Supervisors
This seminar provides everything participants need to know to achieve
outstanding results through others. The managers who spend a day with us learn
how to gain employee commitment, lead confidently, and motivate employees to
peak performance. They develop the skills to avoid the six most common mistakes
first-time managers make. They gain critical insights into the legal dos and don’ts of
hiring, performance management, and termination. They discover how to build good
relationships up and down the organization.
Apply the skills necessary to transition successfully from worker to manager
Cultivate positive relationships by earning trust, credibility, and respect
Resolve conflicts using a win-win approach
Plan, set goals, and manage time to improve productivity
Build on employee strengths through coaching and performance management
4. Successful Public Speaking
In this seminar, we start with essential public speaking tips and tricks and
move quickly into actually delivering talks – you will be on your feet and presenting
like a professional in no time at all! Use sophisticated techniques like voice
modulation, attention focusing, and idea pyramids for creating impact and audience
persuasion. This program is kept small, guaranteeing individual care, personal
direction, and advice about your own presentation style. All presentations are
videotaped, so you can watch your progression from novice to pro. Take the step
from nervous beginner afraid to speak to savvy pro eager to address.
Apply best practices for planning effective presentations
Prepare evidence to deliver with more significant impact
Create visuals that enhance the message
Present and conduct Q & A with increased confidence
Self-coach for best results and continuous improvement
5. Step Up to Leadership
This program will smooth your transition from individual contributor to
supervisor and leader. You will learn the basics like delegation, time management,
and performance appraisal techniques. You’ll also collaborate with others in similar
roles, gaining insights into the more advanced aspects of leadership so you can
better inspire and motivate your team.
The transition from doing to leading
Balance people and processes by incorporating Dale Carnegie Principles
Create a cohesive and conflict-free environment
Hold yourselves and others accountable
Incorporate praise into your daily interactions
6. Power Prospecting: Strategies to Increase Leaders & Customers
Finding new resources to generate leads is the lifeblood of your business. If
you’re searching for ways to increase qualified leads and customers, prospecting is
the single most important action you can take. Power prospecting is more than
going after business…it’s going after the right company. Regardless of how well you
know your service or product line or how capable you are, if you don’t have a
qualified prospect, you don’t have a sale. This fast-paced seminar will show you
how to keep your pipeline
Apply best practices for planning effective presentations
Prepare evidence to deliver with more significant impact
Create visuals that enhance the message
Present and conduct Q & A with increased confidence
Self-coach for best results and continuous improvement
7. How to Turn Buying Objections into Selling Opportunities
You will likely have to overcome obstacles before a buying decision is made.
Often you make the mistake of “handling” objections in such a way that the buyer is
turned off. Resolving objections effectively is a process that involves careful,
sensitive listening, along with positive, factual responses to buyer concerns. You
must understand that buyer objections are not always rational. Objections are often
emotional. You must respond to customers’ emotional needs, along with the
obstacles preventing them from buying if you want to build long-term relationships.
Apply a Win-Win process to resolve objections
Identify points of agreement to lower buyer resistance
Respond to the six most common objections with confidence
8. How to Coach Employees to Maximum Achievement
This one-day seminar from Dale Carnegie Training gives you the skills you
need to help each employee become as successful as possible, discover abilities
they didn’t think they had to raise the bar on performance. Even problem employees
will respond positively to these performance feedback techniques. As a supervisor
or manager, your most productive time to motivate success is in your scheduled
one-on-one’s or those chance one-on-one’s that occur during the day.
Develop a coaching agenda that ensures productive meetings
Keep your high achievers challenged and interested
Transform problem employees into assets
Gain cooperation with an appeal that works every time
Help employees raise the bar for themselves and inspire them
9. How to Replace Workplace Negativity with Enthusiasm
Nothing can sap an organization’s will to succeed as fast as these symptoms
of workplace negativity. They drain the life out of every new idea, the spirit behind
every new initiative. Negative attitudes spread to the point where they eventually
affect performance and decision-making. That’s the bad news.
The good news is that enthusiasm and positive attitudes spread just as
quickly and affect performance just as much – in the right direction. Now you can
learn to create an atmosphere of success and positive thinking throughout your
organization from the master of enthusiasm.
Recognize organizational negativity
Prevent “negativity creep” from becoming an epidemic
Replace pessimism with optimism
Create success by creating an atmosphere of success
10. Running Meetings that Actually Accomplish Something
In this module, we cover the essentials of human resources and the
importance of productive meetings. You’ll learn the three components of an
effective meeting strategy. From the pre-meeting planning to the post-meeting
follow up, we’ll have you covered!
Inspire participation in meetings from key stakeholders
Incorporate ways to build cooperation that lead to positive outcomes
Apply guidelines that set the tone for a productive exchange
Plan and effective lead meetings
Talk to an Associate Today 814-954-1522